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The Australian Competition and Consumer Commission (ACCC) provides the following principles for a refund policy:

We are not required to provide a refund or replacement if you change your mind.

But you can choose a refund or exchange if an item has a major problem. This is when the item:

  1. Is unsafe
  2. Is significantly different from the sample or description, or
  3. Doesn’t do what we said it would or what you asked for and can’t be easily fixed.

Please keep your proof of purchase – for example, your receipt.

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